6 Reasons to Use Humor On Hold

Man laughing while talking on a smartphone outdoors, warm toned photo

“The messages are fantastic. As always. You guys outdo yourselves with every production! Thanks.” – Tom Stannard / Wellington Implement

Wouldn’t it be nice to be able to say that about your company’s On Hold Marketing?

That type of positive feedback begins by allowing yourself to think differently about placing callers on hold. You have many opportunities in the on hold channel and we can help you take full advantage of them.

Listen to the quick video in this post and then contact us to talk about the possibilities.

“These [messages] are great. Honestly, some of the best yet! One of our call auditors just mentioned how many compliments she hears on the recordings. She’s even had people ask to be put back on hold just to keep listening. So, fantastic job! Thanks again!” – Desiree Grosman / D&F Plumbing, Heating and Cooling

 


About the Author

Scott Greggory is the Chief Creative Officer at BusinessVoice. A copywriter, voice talent and producer with the agency since 1993, he leads the writing team and helped pioneer Humor On Hold in the mid-1990s. His work has been recognized 150+ times by local, regional and national award shows for creative excellence, including the 2021 AAF Silver Medal Award. In 2026, Scott became the first inductee of Bowling Green State University’s School of Media and Communication Hall of Fame.

Read Scott’s full bio →

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