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Are You Prepared to Make Phone Calls?
Time spent talking with customers is too valuable to waste. Let this bad phone call serve as a reminder of how important it is to prepare for the calls you make to customers and prospects.
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Your Phones Still Matter
Is your company ignoring the caller experience in favor of forcing people to contact you online? While that may save you money now, it could be frustrating customers and damaging your brand.
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Are Poor Phone Skills Costing Your Company Money?
Your company’s phones are a customer touchpoint. Every employee who uses them should understand the opportunity in each call and know how to provide a great caller experience.