There are lots of factors to keep in mind when presenting and protecting your brand, including the many elements of the caller experience you provide. Consider these questions.

Ready to alienate your current and potential customers? Want to discourage people from ever calling your company again? Just follow this list of bad ideas.

Every now and then, a company representative will contact us about providing their On Hold Marketing, but we choose to decline their business – for their own good. See why.

Is the caller experience you provide the same as other companies that rely on identical systems, content or music? That’s a missed opportunity. Consider these thoughts.

A VoIP telephone system may make a lot of sense for your company, but it can limit your ability to market creatively and effectively to your callers on hold. See how.

Sure, selling pre-packaged On Hold Marketing content is easier for low-cost providers, but buying it does nothing to differentiate your brand or endear you to your callers.

Want to do more than just let your valuable callers know you haven’t hung up on them? Then how you implement a Caller Experience Marketing program is very important.