You might not believe what we hear – and don’t hear – when we call companies around the country. Is your caller experience suffering in these same ways?

You probably never heard the name Lou Ottens before, but he invented something that millions of people enjoyed and relied on for decades. Here’s how it all connects to your brand.

Customer Service Week comes just once a year, but your strong commitment to caring for customers will benefit you all year long. Consider these tips.

Our in-house copywriting team creates On Hold Marketing content for 99% of our clients, but if you’d prefer to write the copy for this very specific channel yourself, check out these suggestions.

It’s amazing how accurate the Pareto Principle is. Also known as the 80/20 rule, it can be applied to your On Hold Marketing content, too.

A lot of On Hold Marketing content tends to ramble. Not ours. Look at the reasons we say as much as we can with as few words as possible.

When your callers are holding in silence for just one minute, sixty seconds feels a lot longer than sixty seconds. That’s just one of the reasons you need custom On Hold Marketing. Read a few more.

Marketing and I.T. teams don’t always share the same priorities. When that happens, opportunities to reach customers may be missed. But we can help when it comes to your caller experience.