How many songs can you name with titles and/or lyrics related to telephones, calling or holding? We created a Spotify playlist with several examples. Check it out.

Research shows that there’s a severe lack of laughter within a surprisingly broad age range. That represents a great opportunity for your brand and the caller experience you provide.

You probably never heard the name Lou Ottens before, but he invented something that millions of people enjoyed and relied on for decades. Here’s how it all connects to your brand.

Jumping on the podcast bandwagon may seem exciting, but if you don’t have solid answers to these four questions, you might want to reconsider.

Customer Service Week comes just once a year, but your strong commitment to caring for customers will benefit you all year long. Consider these tips.

Whether you realize it or not, you’ve heard audio logos. Listen to these well-known examples and then consider how your brand might benefit from your own audio logo.

A whole lot of people are talking on the phone these days. They’re in search of the human connection that’s missing from so many other forms of modern communication.

Video conferencing tools are a great way to connect, but they’re not always the best choice for professional situations. Have you ever considered these drawbacks?

Yes, COVID-19 is keeping you away from customers and prospects, but that doesn’t mean you can’t stay connected and make meaningful progress.

Just like any other customer touchpoint, the caller experience requires thought, care and regular review, but the effort is worth it. Start with these basics.