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Call Audits Can Help Deliver on Brand Promises
Every call represents a chance to convert a prospect, retain a customer or grow wallet share. Regular caller experience audits can help you make sure you’re capitalizing on those opportunities.
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Creating a Unique Customer Experience
There are gas station bathrooms in Northern Kentucky that just may change how you feel about the customer experience. (They might make you want to dance a little, too.)
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Which “One” Are You?
There are two types of people in this world: one who barely thinks about his company’s callers and the other who understands the potential value in each incoming call.
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The 2025 Humor On Hold Sampler
Listen to some of our favorite Humor On Hold samples from 2025, read quotes from callers and clients who enjoy this unique service and learn why you might consider it for your brand.
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Call. Connect.
This story about listening to the radio decades ago – along with some new research – will help you see why it’s so important to pick up your business telephone today.
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Why You Hate the Wait
No one likes waiting, including your callers on hold. But there’s one thing that can shorten their perceived hold times, while keeping them engaged and feeling good about your brand.
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Concept Productions: Extending the Goofiness
What if your Humor On Hold production had a single theme? What might it sound like? And how might it affect caller engagement? Listen to a few examples of concept productions.
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Why Laughter is Good for Business
Here are some good reminders about the role laughter plays in successful organizations and how we can help you inject more of it into one channel.
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Not All Value is Obvious
Are your on hold callers waiting in silence because you think you can’t measure the effectiveness of On Hold Marketing? Consider these suggestions.
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The 2023 Humor On Hold Sampler
Listen to a montage of Humor On Hold messages we created in 2023, read a few reactions to the content and learn why this unique approach might be right for your brand.